MMacroGuru Help
Help center / Billing
Billing

Manage annual firm access

An approved firm pays one flat annual price for a governed workspace with five total internal staff access places.

Read the billing summary

Activate the firm workspace

  1. Submit the firm application and KYC evidence. The firm owner cannot approve their own application.
  2. Wait for a MacroGuru platform administrator to approve the firm.
  3. MacroGuru supplies the exact isolated Test-pilot URL after approval. The production billing page opens no payment.
  4. On that pinned staging host, open Billing & access, confirm Test Mode — no real charge, select the currency, review the flat annual price, and simulate checkout.
  5. Wait for the payment provider to confirm capture. Access is not activated from the browser callback alone.
If confirmation is pending, refresh status before paying again. A second checkout can create a duplicate payment while the first provider event is still arriving.

Assign capacity

The firm workspace includes five total internal staff access places: the existing owner plus four entitlement places. Open Access & team to invite staff. A pending staff invitation reserves a place until it is accepted, revoked, or expires. Client, principal, and delegate portal access does not consume this capacity.

Test Mode

On an explicitly approved staging site, every checkout, status, and receipt says Test Mode — no real charge. Test payments do not create revenue and cannot activate production access. The public MacroGuru site is status-only during this pilot and cannot create either a Test or Live order.

When checkout is unavailable

No plan or access change occurs. On production, request the isolated pilot link. On the supplied staging site, refresh once; if checkout remains unavailable, the platform operator must restore the approved Test configuration or reconcile a pending order.

Operator recovery

Platform administrators use Operations > Billing. The queue shows only exceptional orders and offers an action only after a fresh provider read-back. Customer payment details and provider credentials are not displayed.